Returns Policy
If you encounter a problem with any item you have purchased from us, here's what to do.
Online purchases.
Telephone or e-mail us.
Our contact details are at the foot of this page.
Please ensure you have full details of
- product name,
- serial number,
- date purchased,
- online order reference number and
- the specific nature of your problem.
As one of our customers, you are the most important part of our business and we will do our best to ensure the problem is rectified efficiently, effectively and with the minimum of fuss.
REMEMBER your product's Warranty and Guarantee may be affected if you fail to give the manufacturer or original retailer the opportunity to rectify the problem. In the majority of cases, this means that the faulty item will be returned to Lawn & Leisure, by you, at your expense, for inspection and repair. If the item is deemed to be beyond economical repair the manufacturer will replace it - subject to the terms and conditions of the original Guarantee or Warranty.
Store purchases.
Telephone, e-mail or call into the store.
Our contact details are at the foot of this page.
Again, as with online purchases, it will help us to address the problem if you
can give us as much purchase information as possible.
Please ensure you have full details of
- product name,
- serial number,
- date purchased,
- online order reference number and
- the specific nature of your problem.
REMEMBER your product's Warranty and Guarantee may be affected if you fail to give the manufacturer or original retailer the opportunity to rectify the problem. In the majority of cases, this means that the faulty item will be returned to Lawn & Leisure for repair, by you, at your expense, for inspection and repair. If the item is deemed to be beyond economical repair the manufacturer will replace it - subject to the terms of the original Guarantee or Warranty.
Purchases from other retail outlets. If you encounter a problem with a piece of garden equipment you have purchased elsewhere, contact that retail outlet in the first instance.
REMEMBER your product's Warranty and Guarantee may be affected if you fail to give the manufacturer or original retailer the opportunity to rectify the problem. In the majority of cases, this means that the faulty item will be returned to Lawn & Leisure for repair, by you, at your expense, for inspection and repair. If the item is deemed to be beyond economical repair the manufacturer will replace it - subject to the terms of the original Guarantee or Warranty.
If you are still unsatisfied, then put Lloyd Lawn & Leisure to the test! Our helpful staff and qualified technicians have a wealth of experience and knowledge. They will give you an honest assessment of the likely cost of repair or replacement.
Our service and repair charges are competitive and for a pre-arranged charge, we can usually have the item collected from you and delivered to us.
Our contact details.
Lloyd Lawn & Leisure
Kingstown Broadway
Kingstown
Carlisle
Cumbria.
Telephone: 01228 517 111
Or use the Contact Us button at the top of this page.
Our Store Opening Times are:
Monday to Saturday 9.00am to 5.00pm